Appointment Information
This practice operates on an appointment-based system to ensure continuity of care and efficient service for all patients. While walk-in patients are always welcome, there may be an unavoidable wait, as priority is given to those with pre-booked appointments with their GP.
In the case of an emergency, our team will prioritise your care and assist you as quickly as possible.
Our practice operates on an appointment-based system, allowing us to provide care across urgent, non-urgent, complex, planned chronic care, and preventative health needs.
If you feel you may require additional time with your GP, we kindly ask that you request a longer consultation when booking your appointment. As a general guide, two or more concerns will usually require a longer consultation. Please advise our reception team if you have multiple concerns to discuss so we can ensure the appropriate time is allocated for your visit.
Urgent appointments are available and will be seen by the next available GP. If you believe your condition is urgent, please advise our reception team, who will triage your request and prioritise care accordingly.
New Norfolk Health Centre offers a range of appointment types to meet the healthcare needs of our patients, including:
- Standard consultations – For routine health concerns, repeat prescriptions, referrals and single-issue presentations.
- Long consultations – For complex or multiple health concerns requiring additional consultation time.
- Extended consultations – For comprehensive care, including care plans, health assessments, mental health care plans and complex medical reviews.
- Urgent or same-day appointments – For acute, time-sensitive or clinically concerning conditions, subject to availability.
- Telephone consultations – Available where clinically appropriate, if deemed suitable by your treating clinician, and where Medicare eligibility requirements are met.
- Nurse-led consultations – Including immunisations, wound care, chronic disease management, health assessments, observations and care coordination.
- Procedure appointments – Including skin procedures, minor surgical procedures, dressings, iron infusions and other planned clinical services.
- Walk-in appointments – Walk-in patients are welcome; however, availability cannot be guaranteed. Patients with pre-booked appointments will be given priority, and walk-in patients will be seen where capacity allows and according to clinical urgency.
Appointment availability may vary depending on the clinician, the nature of your appointment and current practice capacity.
Telehealth consultations may be available for patients who have visited the practice within the last 12 months. These services are provided at the discretion of your GP and are subject to clinical suitability.
If you would like a telehealth appointment, please contact the practice and our team will be happy to assist.
At times, you may experience a waiting period due to GPs attending to urgent or more complex medical matters. We apologise for any inconvenience this may cause and appreciate your understanding and patience.
Our practice is committed to ensuring patients have access to appropriate medical care outside our normal opening hours. Depending on the urgency of your condition, the following after-hours services are available:
- Telehealth Services – Suitable for non-urgent medical concerns when a face-to-face appointment is not required.
- Medicare Urgent Care Clinics – For urgent, non-life-threatening illnesses and injuries requiring prompt medical attention.
- Emergency Department – For life-threatening or serious medical emergencies. Call 000 immediately or attend your nearest Emergency Department.
- Healthdirect – Free 24-hour health advice from a registered nurse. Call 1800 022 222.
Please note: Our local imaging and pathology providers have access to our doctors’ contact details and can communicate urgent or critical results directly to the treating practitioner when required, ensuring continuity of your care.
Depending on circumstances and considering the safety of all, nursing home and home visits may be provided to patients. Visits must take place during clinic hours and are at the discretion of the individual GP. If a home visit isn’t appropriate, a telephone consultation may be offered as an alternative.
Please dial Triple Zero (000) or attend the nearest hospital in an emergency. The nearest hospital to the centre is:
Royal Hobart Hospital
48 Liverpool Street
Hobart TAS 7000
We are committed to providing accessible and inclusive healthcare for all patients, including those with disabilities or additional needs.
Our practice provides ramp and lift access for patients with mobility needs. Patients are also welcome to attend with a support person, carer or assistance animal where required.
If you require additional assistance, interpreter services or communication support, please let our reception team know when booking your appointment so we can make appropriate arrangements to support your needs.
We understand that sometimes appointments need to be changed or cancelled. If you are unable to attend your appointment, please contact the practice as soon as possible so the appointment can be offered to another patient.
A $50 non-attendance or late cancellation fee may apply if you do not attend your appointment or cancel without sufficient notice.
This fee is not eligible for a Medicare rebate and may need to be paid before another appointment can be booked.
For patients with language difficulties a telephone translator service can be arrange on 131 450. For patients with hearing difficulties an Auslan interpretors can be arranged on 1300 287 526. Please advise the receptionist if you think this might be needed.
Payment is required on the day of the consultation and can be made by cash, EFTPOS or Credit Card (excluding Diners and AMEX cards). Workers compensation patients must provide a claim number each time they present for a consultation.
Patients will be contacted by SMS or phone if their GP would like them to book an appointment to discuss their test results.
If you do not hear from us, an appointment is not required to discuss your results.
Please note that our reception and nursing staff are unable to provide or interpret test results. If you would like to discuss your results or have any concerns, please book an appointment with your GP.
These must be done during a consultation with your GP. Repeat referrals are given at your GPs discretion and you may be charged a fee.
You must make an appointment to get a medical certificate and, we regret they cannot be backdated.
Our practice values your privacy. At times, we may email you from our secure email system or practice software. You may also receive SMS messages if you have opted-in to receive them. Please note, to protect your personal information, we are unable to accept email communication from patients.
Our practice uses a recall and reminder system (HotDoc’s) to support patients with their ongoing healthcare and follow-up.
Patients may be contacted by SMS or phone when they are due for a follow-up appointment, health check, screening, vaccination or other recommended care.
If your GP would like you to make an appointment to discuss test results or arrange further care, our team will contact you by SMS or phone.
Please ensure your contact details are kept up to date so we can reach you when required.
We welcome all feedback and value the opportunity to improve the care and services we provide.
If you would like to provide feedback, raise a concern or make a complaint, please speak with a member of our team or contact the Practice Manager. All feedback and complaints are treated respectfully, confidentially and taken seriously.
We aim to address concerns promptly and fairly and will work with you to resolve any issues where possible.
If you are not satisfied with how your complaint has been managed, you may contact the Health Complaints Commissioner Tasmania for independent advice and assistance.
Our practice is committed to protecting the privacy, confidentiality and security of your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and applicable health records legislation.
We collect only the information necessary to provide safe, high-quality healthcare, manage appointments, process Medicare and other billing claims, communicate with you, and meet our legal and professional obligations. This information may be collected directly from you or, where appropriate, from other healthcare providers involved in your care.
Your personal and health information is stored securely and is only accessed by authorised members of our team who require the information to perform their role. We use administrative, physical and electronic safeguards to protect your information from unauthorised access, loss, misuse or disclosure.
Where necessary and with your consent, or where otherwise permitted or required by law, we may securely share relevant health information with other healthcare providers, hospitals, specialists, pathology and imaging providers, pharmacies, or other organisations involved in your care.
You have the right to request access to, or correction of, your personal health information. Requests must be made in writing to the Practice Manager. We will verify your identity before releasing any information and aim to respond to requests within 30 days. An administrative fee may apply where permitted.
If you have any concerns about how your personal information has been handled, or wish to make a privacy complaint, please contact our Practice Manager. We take all privacy concerns seriously and will investigate and respond in accordance with our Privacy Policy and applicable privacy legislation.
New Norfolk Health Centre
New Norfolk Health Centre is proudly located in the heart of New Norfolk, delivering accessible, high-quality healthcare to the Derwent Valley community and surrounding regions.
We warmly welcome new patients and operate as a mixed-billing practice!
Our dedicated team of doctors, nurses, and administrative staff work collaboratively to provide compassionate, patient-centred, and family-friendly care. We offer a comprehensive range of services, including nursing home visits and geriatric care, ensuring all patients receive the support, continuity, and attention they deserve. We are committed to delivering thorough, personalised support to every individual and family who walk through our doors.
With a strong focus on preventative health, family and children’s health, and chronic disease management, New Norfolk Health Centre is here to support the wellbeing of our community at every stage of life.
